Continuous improvement
Complaints and corrective actions, under control.
The system expected by indicators 30 and 31: gather, track, resolve. Every piece of feedback becomes an action followed to closure — and the proof that your process is alive.
- 01
Log everything
Complaints, audit gaps, learner or trainer feedback: a single entry point for what must be handled, linked to the relevant training, session or document.
- 02
A clear handling cycle
Every action follows an explicit path — open, in progress, in review, resolved, closed — with an owner and a deadline. No more task forgotten at the bottom of a file.
- 03
Automatic reminders
Notifications on assignment and status change. The responsible person knows what to do, and when.
- 04
Full traceability
Who, what, when: every step is timestamped and commented. The auditor sees a real process, not a reconstructed binder.
The proof of your continuous improvement is built by running it.
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