Feedback & improvement
Track abandonments
Log mid-course drop-outs, record their cause and analyze your rates to fuel continuous improvement.
Updated on June 14, 2026 Read: 4 min
Tracking abandonments and their causes is direct evidence for indicator 29 (handling drop-outs) and fuels indicator 31 (continuous improvement).
Prerequisites
- Admin role (trainers can also declare abandonments for their assigned sessions).
1. Declare an abandonment
From the session page, on a learner’s row:
- Click the learner’s action menu.
- Choose Declare an abandonment.
- Select a cause (mandatory): personal, professional, health, financial, relocation, dissatisfaction, unmet prerequisites, or other.
- Add optional notes to detail the circumstances.
- Confirm.
The enrolment moves to abandoned status and displays a badge with the cause.
Important: any attendance already recorded is preserved. The abandonment records the cause without erasing prior evidence.
2. Cancel an abandonment
If the learner returns, cancel the abandonment from their row. They move back to confirmed and their attendance data is restored.
3. Analyze abandonments
The Abandonments page offers two views:
- Analysis : overall abandonment rate, count, breakdown by cause and by training.
- Abandonments : the detailed table (learner, training, cause, notes, date).
Admins see all abandonments across the organization; trainers see those of their assigned trainings.
Tip: review the breakdown by cause quarterly. A spike in “unmet prerequisites” might indicate a positioning problem worth addressing in your training catalogue.
4. Turn into action
From the table, the Create a record button opens a pre-filled improvement record, linked to the session.
What’s next?
- Handle a complaint : convert an abandonment into a corrective action.
- Continuous improvement plan : track corrective actions to resolution.
Frequently asked questions
- Does an abandonment remove the learner from the session?
- No. The enrolment is kept with the 'abandoned' status and its cause, along with any attendance already recorded. Nothing is lost: that's what makes the data usable.
- Must I always give a cause?
- Yes. An abandonment always has a cause, it's a condition to be able to analyze it and, where relevant, trigger a corrective action.
- Can an abandonment be cancelled?
- Yes. From the learner's row in the session, cancel the abandonment. The learner moves back to 'confirmed' and their attendance data is restored.
- Which Qualiopi indicators does abandonment tracking feed?
- Indicator 29 (handling difficulties and drop-outs) and indicator 31 (continuous improvement). The abandonment rate and causes are evidence in your audit file.