Feedback & improvement
Track abandonments
Log mid-course drop-outs, record their cause and analyze your rates to fuel continuous improvement.
Updated on May 29, 2026
Tracking abandonments and their causes is direct evidence for indicator 29 (handling difficulties) and fuels indicator 31 (continuous improvement).
Declare an abandonment
From the session page, on a learner’s row, choose Declare an abandonment. You indicate a cause (mandatory) among: personal, professional, health, financial, relocation, dissatisfaction, unmet prerequisites, other — plus optional notes.
The enrolment moves to the abandoned status, keeps any attendance already recorded and displays a badge with the cause. An abandonment can be cancelled: the learner then moves back to confirmed.
Analyze
The Abandonments page offers two views:
- Analysis — overall abandonment rate, number of abandonments, breakdown by cause and by training.
- Abandonments — the detailed table (learner, training, cause, notes, date).
The admin sees all the organization’s abandonments; the trainer sees those of their assigned trainings.
Turn into action
From the table, the Create a record button opens a pre-filled improvement record, linked to the session. It’s up to you to decide which abandonments or trends deserve a corrective action.
Frequently asked questions
- Does an abandonment remove the learner from the session?
- No. The enrolment is kept with the 'abandoned' status and its cause, along with any attendance already recorded. Nothing is lost: that's what makes the data usable.
- Must I always give a cause?
- Yes. An abandonment always has a cause — it's a condition to be able to analyze it and, where relevant, trigger a corrective action.