What's the difference between a hot and a cold survey?

The hot survey is sent at the end of a session to capture immediate feedback. The cold survey comes later to measure the training's effect over time.

Does the learner need to sign in to respond?

No. They receive a single-use public link and respond without an account.

Can I send a survey to the trainer as well as to learners?

Yes. When sending a campaign, you can choose recipients: confirmed or present learners, linked companies, and assigned trainers.

Which Qualiopi indicator do surveys cover?

Surveys primarily feed indicator 28 (learner satisfaction measurement). The response rate and average score are evidence in your audit file.

Satisfaction surveys

Build your hot and cold surveys, send them after a session and analyze the results, NPS included.

Updated on June 14, 2026 Read: 5 min

Surveys collect feedback from your stakeholders, learners, companies, trainers. They feed Qualiopi indicator 28 and fuel continuous improvement.

Prerequisites

Admin role.
At least one published survey (see step 1).

1. Build a survey

From Settings → Surveys, create a hot or cold survey:

Set a name and type (hot / cold).
Add questions: rating, scale, single choice, multiple choice, free text, yes/no.
For an NPS question, flag the scale question as NPS.
Publish the survey (requires at least one question).

Tip: keep surveys short, 5 to 8 questions max. Response rates drop sharply with longer surveys.

2. Send a campaign

From a completed session, in the Feedback collection block:

Select a published survey.
Tick the recipients: confirmed or present learners, linked companies, assigned trainers.
Click Send : each recipient gets an email with a personal link.

Astuce : a campaign can be set to send automatically when the session opens, and non-respondents are reminded automatically. See Automatic reminders.

3. Respond (no account needed)

The recipient opens their link and fills the form. No sign-in required: the response is validated by the single-use link.

4. Analyze the results

Survey results are available at two levels:

Session level : response rate, average score, NPS, and per-question breakdown for that session.
Training level : aggregated results across all sessions of that training.

Important: positioning questionnaires (before/after) are excluded from satisfaction reports. They appear in their own section. See Before/after positioning.

What’s next?

Before/after positioning : measure learner progress beyond satisfaction.
Handle a complaint : convert low scores into improvement actions.

Frequently asked questions

What's the difference between a hot and a cold survey?: The hot survey is sent at the end of a session to capture immediate feedback. The cold survey comes later to measure the training's effect over time.
Does the learner need to sign in to respond?: No. They receive a single-use public link and respond without an account.
Can I send a survey to the trainer as well as to learners?: Yes. When sending a campaign, you can choose recipients: confirmed or present learners, linked companies, and assigned trainers.
Which Qualiopi indicator do surveys cover?: Surveys primarily feed indicator 28 (learner satisfaction measurement). The response rate and average score are evidence in your audit file.