Feedback & improvement
Hot and cold surveys, complaints, drop-outs and corrective actions.
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In this topic
- Satisfaction surveys Build your hot and cold surveys, send them after a session and analyze the results, NPS included. Read the guide →
- Handle a complaint Log a piece of feedback, open a corrective action, assign it and follow it through to closing to feed indicators 30 and 31. Read the guide →
- Track abandonments Log mid-course drop-outs, record their cause and analyze your rates to fuel continuous improvement. Read the guide →
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