Where do I start when there are several gaps?

The 'To fix' list surfaces the most impactful gaps first. Each entry points to the exact place to act: the training, the trainer or the improvement record concerned.

Does fixing a gap update the score automatically?

Yes. Auto-calculated indicators recompute in real time. Once you publish a missing document or complete a trainer file, the indicator turns green immediately.

What should I do if a gap doesn't apply to me?

Set the indicator to 'Not applicable'. It will be excluded from the score calculation. See Auto-calculated and declarative indicators.

Can I track a recurring non-compliance over time?

Yes. Create an improvement action from the compliance dashboard. It appears in the continuous improvement plan and is tracked until resolved.

Fix non-compliances

Use the 'To fix' list and its direct links to handle, in priority, the gaps that weigh on your score.

Updated on June 14, 2026 Read: 4 min

A compliance score is only useful if it tells you what to do. That’s the job of the “To fix” section of the compliance dashboard.

Prerequisites

Admin role.

1. Open the “To fix” list

From the Compliance dashboard, scroll to the “To fix” section. Every gap detected on an auto-calculated indicator appears there, with a direct link to where to resolve it:

A training missing a document or a teaching field
A trainer whose file is incomplete (NDA, CV, diploma)
Continuous improvement when a complaint is overdue

2. Fix a gap step by step

Click a gap entry to land directly on the data to complete.
Fix it: publish the missing document, complete the trainer file, or handle the complaint.
Come back to the dashboard: the indicator recomputes and the gap disappears.

Tip: fix gaps as you go rather than the night before the audit. The dashboard stays green because your activity is healthy, not because you caught up in a rush.

3. Declarative indicators

For indicators attested by hand, “fixing” means setting the right status and attaching the evidence. See Auto-calculated and declarative indicators.

Important: a declarative indicator won’t change status on its own, you must attest it explicitly. Check the “To handle” indicators regularly.

4. Continuous improvement

Recurring non-compliances or audit findings can be converted into improvement actions. These are tracked until resolved and feed the continuous improvement plan.

What’s next?

Understanding the compliance dashboard : read your global score.
Prepare an audit: evidence log and export : export the evidence once gaps are closed.
Annual objectives : set quality targets to steer your improvement plan.

Frequently asked questions

Where do I start when there are several gaps?: The 'To fix' list surfaces the most impactful gaps first. Each entry points to the exact place to act: the training, the trainer or the improvement record concerned.
Does fixing a gap update the score automatically?: Yes. Auto-calculated indicators recompute in real time. Once you publish a missing document or complete a trainer file, the indicator turns green immediately.
What should I do if a gap doesn't apply to me?: Set the indicator to 'Not applicable'. It will be excluded from the score calculation. See Auto-calculated and declarative indicators.
Can I track a recurring non-compliance over time?: Yes. Create an improvement action from the compliance dashboard. It appears in the continuous improvement plan and is tracked until resolved.