What happens when I change tier?

Moving up a tier takes effect immediately, with prorated billing. Moving down a tier is scheduled for the end of the current period and never happens automatically.

Is my data deleted if I cancel?

No. After cancellation, the workspace stays accessible until the end of the paid period, then your data is kept. Reactivation is possible at any time.

Manage your subscription

Change tier, switch between monthly and annual, update your payment method and download your invoices.

Updated on May 29, 2026

Your subscription is indexed on your number of learners. You manage it from the billing area, available to any admin.

Change tier

Move up: immediate effect. The proration is billed immediately (credit for unused time, debit for the new tier).
Move down: at your initiative only, scheduled for the end of the current period. No automatic downgrade — if you exceed a tier, free up seats first by cancelling invitations.

Monthly or annual

Annual billing is cheaper than the monthly equivalent. You choose the billing period at payment time.

Payment and invoices

From the billing area, you reach the customer portal to update your payment method, download invoices, cancel or reactivate. Any admin can manage it — there is no single billing owner.

If a payment fails

Access is not blocked: a banner simply asks an admin to settle up. Your trainings and sessions stay accessible while you update payment.

Track your usage

The learners used / tier counter tells you how much room is left at all times. See Manage and import learners.

Frequently asked questions

What happens when I change tier?: Moving up a tier takes effect immediately, with prorated billing. Moving down a tier is scheduled for the end of the current period and never happens automatically.
Is my data deleted if I cancel?: No. After cancellation, the workspace stays accessible until the end of the paid period, then your data is kept. Reactivation is possible at any time.